This month’s paper by Mikhaeil et al describes a quality improvement project to reduce “no shows” in a diagnostic imaging department using letters to patients, and an information package given to patient’s requiring an MRI by the referring physician.
Mikhaeil, John S. et al. Attend: A Two-Pronged Trial to Eliminate No Shows in Diagnostic Imaging at a Community-Based Hospital. JMIRS. 2019 , 50(1) , 36 – 42
The chat is aligned with Wavelengths, the technologist-led research and practice conference being held April 26th and 27th at the Michener Institute in Toronto.
- Patient education about imaging or treatment is fundamental to care. How does it manifest in your practice?
- The authors used a Quality Improvement approach using a number of Plan-Do-Study-Act (PDSA) cycles to reduce the number of “no shows”. Have you used this approach and what was your experience?
- What did you think of the interventions used by Mikhaeil et al in their study (letter to the patient and a pamphlet for GPs to give to patients)? Were patients involved?
- What barriers exist for patients that can make it difficult for them to keep appointments?
Mander G et al. Factors associated with appointment non‐attendance at a medical imaging department in regional Australia: a retrospective cohort analysis. JMRS. 2018, 65(3); 192-199
Lacy, N. L., Paulman, A., Reuter, M. D., & Lovejoy, B. (2004). Why we don’t come: patient perceptions on no-shows. Annals of family medicine, 2(6), 541–545.